Terms of Service

1. General Provisions

These Terms of Service (the “Terms”) govern your access to and use of the Review Hunter websites, online storefront, SaaS dashboard, NFC/QR products and activation flows, review links and pages, analytics, messaging, AI features, integrations, and related services (collectively, the “Services”).

The Services are provided by UMT GROUP LLC, 2348 83rd St, Apt 3, Brooklyn, NY 11214, United States (“Review Hunter,” “we,” “us,” or “our”).

By accessing the Services, registering an account, placing an order, or subscribing, you agree to these Terms to the extent applicable to your activities. If you do not agree, do not use the Services. Additional policies may apply to specific purchases and features.

2. What Review Hunter Does

Review Hunter provides tools for local businesses to request authentic customer reviews and feedback and manage customer experiences. Depending on your plan and the available functionality, the Services may include:

• Physical NFC and QR review cards, tags, stands, and related products.
• Virtual review cards, links, and branded customer-feedback pages.
• Business and location management, card activation, and analytics.
• SMS and WhatsApp review-request or feedback workflows.
• Private customer feedback and complaint collection.
• Connections to supported review platforms and, once enabled, Google Business Profile.
• Review-management tools, AI-assisted suggested replies, and separately authorized AI automation.

Availability depends on your subscription, integrations, technical conditions, and third-party platform restrictions.

3. Eligibility and Business Authority

The Services are primarily intended for business, commercial, and professional use. Account holders must be at least 18 years old or the age of legal majority in their jurisdiction, whichever is higher.

If you act on behalf of a company, location, or organization, you represent that you are authorized to accept these Terms and use the Services for that entity. You may access or connect only businesses and third-party accounts you own or are authorized to manage.

4. Account Registration and Security

Some features require an account. You agree to provide accurate and current information, protect your credentials and API keys, keep your contact information up to date, and promptly report suspected unauthorized account access.

You are responsible for activities you authorize through your account and for granting appropriate access to your employees or contractors. You must not circumvent plan limits or share access in an unsafe or unauthorized manner. Authentication may use email or supported identity providers.

5. Businesses, Locations, and Cards

You may create or connect one or more local businesses as permitted by your plan. Each business may have location details, review-platform links, NFC/QR cards, virtual cards, message settings, templates, analytics, and authorized integrations.

You are responsible for correct setup, accurate business information, and the review-platform links you configure. You must ensure that any person given access to your business data has proper authorization.

6. Free and PRO Plans

Review Hunter may offer Free, PRO, trial, or other options. The selected plan determines the number of included businesses, cards, and available features. Current pricing details are displayed on our pricing page and in the subscription checkout.

PRO Business: US $5 per business per month. PRO Card: US $1 per card per month. An active PRO Business may be required to operate a card in PRO mode. Physical NFC/QR hardware is purchased separately from any recurring PRO Card subscription.

When an annual subscription is offered, 12 months of subscription access are billed at the price of 10 months: $50 per year per PRO Business and $10 per year per PRO Card, before applicable taxes and any separately charged usage.

We may change plan offerings, functionality, or future pricing. Material changes affecting paid subscriptions will be communicated as appropriate; we will not retroactively change fees for a billing period already paid, except where law or a separate agreement permits.

7. Trial Offers

We may offer a limited trial or promotional access to paid features. Trial availability, duration, conditions, any payment-method requirement, and post-trial billing are displayed when an offer is presented. A trial is not guaranteed for every account.

If a trial is enrolled with automatic conversion to a paid subscription, charges may begin after the disclosed trial period unless you cancel before the deadline. The account may retain trial features until the trial ends, as indicated at enrollment.

8. Recurring Subscriptions and Renewal

PRO subscriptions may be offered monthly or annually. Before you authorize a paid subscription, we display the plan, quantity of paid business and card slots, billing cadence, total amount due, and material billing terms.

If automatic renewal is enabled and you have authorized recurring billing, the subscription renews for the next billing period until canceled. You authorize our payment processor to charge your selected payment method for applicable recurring charges and taxes. Changes to quantities may affect your recurring total and may be prorated or billed as disclosed in your checkout or dashboard.

9. Canceling PRO

You may cancel an eligible auto-renewing subscription using the available account controls or by contacting support@lc.review-hunter.com when self-service cancellation is unavailable.

Cancellation stops future renewal according to the billing terms shown at signup. Paid features generally remain available through the paid period unless the applicable plan or law provides otherwise. After expiration, features may revert to Free availability or become unavailable, subject to the then-current plan limits.

Canceling does not by itself erase business settings, require an immediate refund, or cancel a separate physical product order. The applicable refund rules are described in Section 14.

10. Payments, Taxes, and Billing Records

Purchases and subscriptions may be processed through Stripe or another supported payment processor. Prices are displayed in US dollars (USD) unless specifically stated otherwise. You agree to use an authorized payment method, provide accurate billing details, and pay amounts due.

Taxes and shipping charges, if applicable, are determined and disclosed at checkout. Review Hunter may receive limited payment status, invoice, transaction, and subscription records from the payment processor; full card information is generally processed by that provider under its own terms.

11. Failed Charges and Account Status

If a recurring payment fails, we may retry the charge, ask you to update your payment method, place the subscription into a grace period where supported, or limit paid features until payment is resolved.

Any applicable payment-recovery process and current subscription status may be shown in your account. We will apply the relevant plan rules and applicable law when determining a downgrade, suspension, or cancellation.

12. Prepaid Messaging Balance

Review Hunter may offer a prepaid account balance for usage-based services such as SMS, WhatsApp messages, and other explicitly priced communications or AI features. A subscription and prepaid balance are separate: the subscription provides access to features, while the balance pays for eligible usage.

A prepaid balance is not a bank account, deposit, or general-purpose stored-value payment product, and it cannot be used outside the available Review Hunter Services. Charges and any balance adjustments are reflected in the applicable account interfaces.

13. SMS and WhatsApp Rates

The stated standard rate for Review Hunter messaging in the United States is $0.02 per SMS and $0.02 per WhatsApp message. Each separately billable message may create a charge, including follow-ups when enabled. A fee does not guarantee that the recipient will read or respond to a message.

When rates, message categories, availability, or billing conditions vary or change, the applicable rate and rules should be disclosed in the relevant pricing or product interface before use. Messaging charges are separate from PRO Business, PRO Card, and physical-product charges.

14. Refunds and Billing Disputes

Refunds for physical products and software subscriptions are governed by the applicable Review Hunter Returns and Refunds Policy, any specific offer terms presented at purchase, and applicable law. The separately published policy may provide an eligibility window for the first PRO subscription charge; these Terms do not override that offer.

Used messaging credits and other consumed services generally are not refundable unless a policy, a billing correction, or applicable law provides otherwise. If you believe you have been charged in error, contact support@lc.review-hunter.com with the relevant transaction details.

Cancellation of an auto-renewing subscription and a request for a refund are different actions. A refund, if approved, is ordinarily returned through the applicable payment processor.

15. SMS, WhatsApp, and Message Delivery

Subject to your configuration, Review Hunter may enable customer review requests, follow-ups, service notifications, and replies through SMS and WhatsApp using third-party providers. Available message types, templates, sending windows, and conversation rules depend on the channel and provider.

Delivery is not guaranteed. Messages may be delayed, filtered, blocked, or rejected because of carrier networks, WhatsApp rules, approval status, recipient settings, invalid numbers, service interruptions, or other conditions outside our control.

We may enforce templates, rate limits, sending limits, and content restrictions to protect recipients and comply with carrier, messaging-provider, and platform rules.

16. Customer Consent and Messaging Compliance

You are responsible for having the required legal basis, notices, and consents before contacting End Customers. This includes applicable provisions of the U.S. Telephone Consumer Protection Act (TCPA), federal and state telemarketing rules, carrier requirements such as A2P 10DLC where applicable, and the WhatsApp Business Messaging Policy and related provider conditions.

• Maintain appropriate records of how and when recipients consented and which channels they authorized.
• Honor STOP and other valid opt-out requests, and ensure suppressed recipients are not contacted again without a proper new basis.
• Use appropriate approved templates and observe WhatsApp opt-in requirements and messaging windows.
• Do not use Review Hunter for unsolicited mass messaging, misleading solicitations, harassment, or unlawful marketing.
• Do not upload more customer information than necessary to provide the selected Service.

We may ask for evidence of consent, suspend sending, or refuse certain campaigns. Review Hunter provides technical tools; it does not independently verify every recipient's consent and does not replace your legal compliance responsibilities.

17. Physical NFC/QR Products, Shipping, and Activation

Review Hunter also sells physical NFC/QR review products. Product specifications, options, pricing, taxes, available shipping services, and any applicable personalization are shown on the product page or at checkout.

Product orders, shipping, exchanges, returns, and refunds are subject to the Returns and Refunds Policy and Shipping Policy, as applicable. Ownership and risk of loss are determined by the specific sales and shipping terms presented when you order and by applicable law.

NFC compatibility depends on device hardware and settings; a QR alternative may be available for supported products. You are responsible for using, placing, and configuring your cards lawfully. A physical card purchase does not include a paid PRO subscription unless explicitly stated at checkout.

18. Third-Party Platforms and Availability

The Services may interact with Google, review websites, messaging providers, payment processors, and cloud service providers. These independent parties control their own services and policies. We cannot promise uninterrupted API availability, acceptance of review requests, publication of reviews, or uninterrupted messaging delivery.

We may change or discontinue a third-party integration when required by law, platform rules, technical changes, security needs, or commercial feasibility. We will endeavor to communicate material changes affecting paid features where reasonably possible.

19. Google Business Profile Integration

Review Hunter has developed Google review-management and AI-reply functionality; direct Google Business Profile integration is subject to Google granting the necessary API access and the integration being made available to customers. Until enabled, links that direct customers to a public Google review page do not themselves imply an authorized Business Profile API connection.

When available, authorized business representatives may connect their Google Business Profile using Google's official OAuth flow. Review Hunter does not require the user to give us their Google account password.

20. Authority to Manage Google Profiles

By connecting any Google Business Profile, you represent that you own the business, administer the relevant Google Business Profile, or have the owner's valid authorization to manage that profile.

You may not connect, monitor, change, or publish content for Google Business Profiles you are not permitted to access. You remain responsible for the accuracy of the associated business information and for compliance with Google's terms and policies.

21. Google Reviews and Authorized Actions

When the integration becomes available and you grant the required permissions, Review Hunter may provide functions to retrieve and display reviews, display existing business replies, prepare AI-assisted suggested replies, and create, edit, or delete business replies as authorized.

Actions performed using an authorized Google connection are limited to the permissions and functions you enable. Google remains the primary source and host of Google reviews. Review Hunter does not guarantee that a proposed or submitted reply will be published or retained by Google.

22. Automatic AI Replies to Google Reviews

Where supported, you may choose to allow AI-generated review responses to be published automatically on your behalf. Automatic publishing must be enabled through a separate, explicit action; it is not turned on merely by connecting Google.

When enabled, Review Hunter may obtain new reviews, process the minimum necessary review and business context using an authorized AI service provider, generate a reply, and submit the reply through the Google Business Profile API on your behalf. You may disable the feature using the available settings.

You acknowledge that automatically published content can be inaccurate, inappropriate, or inconsistent with your preferences and may appear publicly before you review it. You should monitor such content and promptly disable or correct responses when appropriate.

23. Disconnecting Google Business Profile

When the integration is available, you may disconnect it using the applicable account controls or contact support. You may also revoke the connection in your Google Account settings.

After disconnection, we cease authorized synchronization and new review-publishing operations for that connection and stop any enabled automatic AI replies. Google OAuth credentials and related temporary data are handled in accordance with our Privacy Policy and applicable Google requirements.

24. Google and Review Platform Rules

When using review tools, you must comply with the applicable rules of Google Maps, Google Business Profile, Yelp, Facebook, Tripadvisor, and any other chosen platform. Review solicitation rules differ across services, and a link supported by Review Hunter does not establish that every solicitation method is allowed on every platform.

We may restrict features to comply with platform requirements, including requirements relating to review authenticity, prohibited incentives, selective solicitation, misleading content, and use of Google API data.

25. Artificial Intelligence Features

When available, Review Hunter may use third-party AI technology, such as OpenAI or Google Gemini where configured, for suggested review responses, customer-facing conversations, feedback analysis, and related clearly disclosed features.

AI services may process the minimum information needed to deliver a selected function, in accordance with the Privacy Policy, provider arrangements, and restrictions applicable to Google user data. AI features may have separate usage limits or charges disclosed in the product.

26. AI Limitations and Human Oversight

AI-generated messages may be incorrect, incomplete, inappropriate, or contextually misleading. We do not guarantee the accuracy, suitability, legality, or business outcomes of AI-generated content.

If you use an approval workflow, you are responsible for checking content before publishing. If you knowingly enable automatic responses, you authorize the operation without per-message prior human review and should regularly check what was published.

27. Responsibility for Published Responses

You are responsible for content published in the name of your business through Review Hunter, whether submitted manually or by a properly activated automation, to the extent permitted by applicable law.

You must review published outputs where appropriate, promptly correct factual errors, avoid disclosing confidential customer information, and address complaints or requests relating to your own products and services.

28. Private Feedback and Customer Complaints

The Services may let End Customers submit private feedback or complaints to a business. Review Hunter provides technical collection and delivery tools; the business is responsible for handling customer concerns, providing its own products or services, and resolving disputes with its customers.

A private feedback option must not be used to prevent dissatisfied customers from posting an honest public review, and the public-review option must not depend on a favorable pre-rating.

29. Prohibited Uses

You may not use Review Hunter for unlawful, fraudulent, deceptive, or abusive activities, including spam; phishing; impersonation; unauthorized access; intellectual-property violations; malware distribution; harassment; unlawful use of customer data; or circumvention of account, billing, platform, or rate limits.

You may not use our tools to fabricate reviews, post in someone else's identity, purchase positive ratings, suppress honest negative feedback, or selectively invite only satisfied customers to publish public reviews in violation of platform rules.

We may reject harmful templates, limit sending, disable features, or suspend offending accounts where appropriate.

30. Reviews and Third-Party Publishing

Review Hunter assists with inviting authentic feedback but does not guarantee that an End Customer will write a review, that the review will be positive, or that a third-party platform will accept, display, retain, or rank that review in a particular way.

Businesses must comply with all requirements concerning solicitation, moderation, disclosure, and incentives. Third-party platforms decide how their review systems work and what content to publish.

31. No Guaranteed Business Outcomes

Analytics, suggested workflows, NFC/QR cards, message templates, reputation-management tools, and AI may help streamline operations, but we do not promise any particular number of reviews, Google ranking, conversion rate, customer acquisition, revenue, or increase in business value.

32. Review Hunter Intellectual Property

Our software, product design, website content, names, trademarks, logos, and underlying technology are owned by UMT GROUP LLC or used under valid rights. These Terms grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for authorized purposes while your account is in good standing.

You may not copy or reverse engineer the software except as permitted by law, misrepresent Review Hunter as your own platform, resell access without permission, or otherwise misuse our intellectual property.

33. Your Data and Content

You retain the rights you hold in business information, templates, messages, images, and other content you lawfully provide. You grant Review Hunter a limited right to host, process, transmit, and display that content as necessary to provide the features you choose and meet applicable legal obligations.

You must have authority to provide that content and must not submit content that infringes another party's rights or includes sensitive information unrelated to the selected Services.

34. Privacy and Data Protection

Our processing practices are explained in the Review Hunter Privacy Policy. Business Users are responsible for their customer-data collection, required disclosures, lawful processing basis, opt-in records, and valid customer requests. Review Hunter processes customer data as needed to provide authorized functions and comply with applicable law.

Google user data is subject to Google's applicable API policies and the additional restrictions set out in the Privacy Policy.

35. Service Providers

Review Hunter may rely on payment, infrastructure, email, messaging, AI, analytics, and review-platform providers, including Stripe, Google, Twilio or other messaging providers, and supported cloud or AI providers. Their services may also be subject to their own terms, limitations, and privacy practices.

We do not control the independent services or actions of these third parties outside our reasonable control.

36. Service Availability and Maintenance

We seek to maintain reliable Services but do not promise 100% uptime or error-free operation. Interruptions may result from maintenance, software updates, security incidents, connectivity failures, hosting issues, or independent provider outages.

Support is available through the published channels. Unless a separate service-level agreement explicitly applies, no particular response or resolution time is guaranteed.

37. Changes to Features and Integrations

Review Hunter evolves. We may add, modify, replace, or discontinue features, user-interface elements, integrations, templates, or providers. We will endeavor to notify affected customers of material changes to paid services in a reasonable manner where practical.

Features labeled “Coming Soon,” “Beta,” or similar are not promises of any specific release date, performance, availability, or continued access.

38. Suspension or Restricted Access

We may suspend or restrict access where reasonably necessary because of a violation of these Terms, nonpayment, suspected fraud, unlawful messaging, security risks, misuse of integrations, provider-policy breaches, chargeback abuse, or risks to other users or the Services.

In urgent cases, restrictions may be applied before notice. Where practicable, we will provide an opportunity to correct a remediable issue.

39. Ending Use of Review Hunter

You may stop using the Services and cancel active subscriptions under the applicable billing rules. You may request account closure or personal-data deletion at support@lc.review-hunter.com.

Ending an account does not discharge unpaid obligations or erase records that we lawfully must retain. Access to paid features, previously configured cards, and integrations may change after termination, subject to the applicable plan and legal requirements.

40. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF UNINTERRUPTED OPERATION, ERROR-FREE PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT, EXCEPT WHERE SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

Nothing in these Terms removes rights or warranties that cannot legally be waived, including applicable protections for the purchase of physical goods.

41. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UMT GROUP LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, REPUTATIONAL HARM, LOSS OF DATA, OR LOSSES ARISING FROM INDEPENDENT THIRD-PARTY PLATFORMS OR AI-GENERATED CONTENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE FEES ACTUALLY PAID TO UMT GROUP LLC FOR THE SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply only to the extent enforceable and do not exclude any liability that applicable law prohibits us from limiting.

42. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless UMT GROUP LLC and its personnel against third-party claims, damages, and reasonable expenses arising from your unlawful use of the Services, unauthorized processing of customer information, unlawful communications, infringements of third-party rights, connections to business profiles without authority, or material breaches of these Terms.

43. Events Outside Our Control

We are not liable for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, warfare, government restrictions, extended power or network outages, broad cloud-service failures, labor interruptions, or other force majeure events, except as otherwise required by law.

44. Updates to These Terms

We may update these Terms to reflect changes in technology, law, pricing arrangements, provider rules, or functionality. The updated Terms and effective date will appear on the Review Hunter website. We may notify users of material changes through the account interface, email, or another available channel.

Continued use after revised Terms take effect constitutes acceptance where permitted by law; where express consent is required, we will seek it.

45. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-laws principles, except where overriding applicable law requires otherwise.

The parties will first seek to resolve disputes in good faith. Any unresolved dispute may be submitted to a court of competent jurisdiction as permitted by applicable law. These Terms do not impose mandatory arbitration.

46. Severability

If a court finds any provision invalid or unenforceable, the remaining provisions remain in effect to the extent legally possible.

47. Entire Agreement

These Terms, the Privacy Policy, applicable subscription terms, checkout disclosures, and any expressly referenced sales, shipping, or refund policies form the agreement between you and UMT GROUP LLC concerning the applicable Services.

48. Contact Information

If you are an End Customer of a local business, that business — not Review Hunter — is responsible for the products or services you received from it. Review Hunter provides tools for review invitations and feedback collection.